Frequently asked questions

How does it work ?

A few clicks is all it takes to register on www.keepzelink.com and you will then instantly obtain your QR Code, which you can add to all of your personal items.

Your QR Code makes it possible to contact you if a lost item is found, while at the same time preserving your anonymity.

Someone finding one of your lost items featuring your QR Code can send you a message free of charge without knowing who you are – and naturally without having access to your contact details :

The message is filtered by KeepZeLink, who will then forward it to you. We will never give your contact details to anyone.

How to scan a QR code ?

We have chosen the QR code technology because one in two french people possess an application to read QR codes.

However if this it not your case, you can simply download one of the applications on your smartphone, and open it and place your smartphone in front of the QR code.

Don’t hold the camera too close to the code. Move your phone until the code appears clearly. After a few seconds, the application will redirect you to a form which will allow you to contact the owner.

Get Into 'The Keepzelink Habit' :

Mark all of your personal items with your QR Code using the labels and other durable solutions (PVC, polypropylene) you’ll find in our store :

Keys : home, office, bicycle locks, etc.
Identity documents : ID cards, passport, driving licence, etc.
Mobile items : smartphones, tablets, laptops, cameras, etc.
Bags and luggage, wallets, etc.
Children’s items : security blankets, clothing, sports bags, etc.
Actual children (!!) : A small QR code on their wrist and you can set off with total peace of mind to an amusement park or to the beach.
Means of transport : bicycles, scooters, motorcycles, cars, boats, etc. It’s always good to be prepared.
Sports accessories : surfboards, kiteboards, golf clubs, etc.
Pets : cats, dogs and horses, etc. Chipping them is a good idea but not everybody can read the chips.
Second homes : displaying your QR code on your letterbox means that a neighbour can contact you in an emergency (roofs, flooding, etc.).

Why is it better to purchase in the store rather than print my own QR code ?

Printing your QR Code can work well, especially since a QR code with 30% damage to its surface area will still work properly. That said, the selection of small items we propose in the store are particularly wear resistant (PVC, polypropylene) making them more effective over time. They also contain a few lines of instructions for the person finding your lost property. These instructions are bilingual – because naturally you will not only lose your property in France.

The average lead time for the delivery of your order is between 48 and 72 hours from the date of shipment. The carriage costs are €2.50 regardless of your order value. This charge is a contribution to the postage, packing and order processing costs.

What’s Your Version Of 'Person To Be Contacted' ?

In many situations, relatively dangerous sports are practised alone. As result, a cyclist, skier or motorcyclist can end up unconscious with no possibility to inform the person’s family or friends, who would otherwise be able to give valuable medical information to the emergency services. We have therefore developed labels to be inserted in the helmet, but for the attention of the emergency services. In this case, it is not your QR Code, but that of the person to be contacted which you should enter. Naturally, the use of this service is completely free of charge.

How Does Keepzelink Make Money ?

We earn money through our registrations (€5) and through our online store. Please note that when a QR Code is scanned and you receive a message, you receive it free of charge which enables you to judge its value to you. You then decide based on what you are seeing in the message if you would like to continue and obtain the contact details of the sender, for which you will be required to pay a small charge (€5). That said, bear in mind that the Paris lost property department charges a much higher sum for the return of your goods (11 euros + 3% of the value of the item; http://lc.cx/Z3ew ). Ditto for the SNCF (French railway company): (http://oua.be/1xji)…

What about rewards ?

Rewarding the person who returned your property:

You are free to pay a reward if you wish, simply to thank the person who found the lost item and who has gone to the trouble of returning it to you.

A KeepZeLink reward :

KeepZeLink has chosen to place people first and foremost: we will offer a customised QR code to a person doing their civic duty by returning an item equipped with a KeepZeLink QR Code to its owner.

Is My Qr Code Unique ?

The number of QR Codes is as infinite as the number of fingerprints: you therefore have a QR Code which is truly personal and invariable. The advantage is that if you move house, rather than updating all of your luggage labels for example, all you need to do is change your contact details on KeepZeLink.com and all of your QR Codes will now follow you.

Protecting Your Contact Details :

A person scanning your QR code will not know who you are and has no means of directly contacting you: we forward his message to you by e-mail and by text message, and sometimes by means of a telephone call. Your contact details remain highly confidential and as such are protected carefully (please see the General Terms). Naturally, KeepZeLink does not sell this information on to anyone. Your data is stored in France, on tried and trusted IT architecture. Our servers are in a secure hosting centre monitored 7 days a week, 24 hours a day, the locations of which are kept strictly secret and which are accessible by a very limited number of persons authorised to do so and who are checked in and checked out when they enter and leave the site.

why the qr code ? how is keepzelink different from a geolocation solution ?

	Geolocalisation chips
A widely used, tried and trusted technology	The Chip: a fragile and expensive technology
The QR Code was created more than 20 years ago and is very widely used. Today, more than 60% of smartphone owners have a QR code reader application on their phone. We use it to create a link between the physical item and the digital world : a link is all it takes.	You need as many chips as you have items: sometimes more than a dozen. Costing between €20 and €40 each, and sometimes with a battery which needs replacing every year, the inventors must be pleased!
It costs almost nothing : you only pay when you lose your item and you need to recover it. And here too, it’s less expensive than when you go to the lost property office! Yes, we really are deliberately cheap, but above all very useful.	Chip versus cheap: you pay a high cost at the time you equip yourself with the system and not when you lose your items.
No geolocation ? Good!	I geolocated my item and this is what happened :
“If I geolocate my goods, my own location is then given away at all times. This is not necessarily something I want. Especially if it’s not very efficient and doesn’t bring any benefit”.	“I saw my property getting further and further away from me and I couldn’t do anything about it motion!!!”. Yes, this will happen even if the person is honest but they have no means of contacting you. What a pity.
A human link in a digital world	A specific and limited app
Just about everyone can scan your QR Code : if it’s not actually person in possession of your item, one of his friends will do for you what they would like someone to do for them one day. You’d be surprised to learn the number of acts of good citizenship we encounter. Especially if you pay a reward.	No, I promise you they work fine, as long as you are looking for your items at home and within 30 m of your smartphone. And then of course you will need to have chosen the one which becomes the norm from among its competitors. And you can only communicate (in the very best cases) within a community comprised of those who have the same “Chip” as you. All too often, if you have no means are going to fetch your item itself, nothing will happen.
Recovering your property is fine. Receiving valuable info is better.	… a requirement which could never be met by “chips”
There are situations in which the QR Code is used not only for lost items but also to inform you (please see below)

What Is Uneadressepourlavie ?

As you may have seen when you accepted our General Terms, UneAdressePourLaVie is an additional service which we make available to you free of charge. In the same way that KeepZeLink.com enables you to receive messages concerning your lost property without revealing your contact details, UneAdressePourLaVie.com enables professionals to send you important messages about financial assets to which you may be entitled, including among other things financial assets concerning you with regard to the application of the law of June 19, 2014 concerning unclaimed assets, which places an obligation on professionals to find you including for assets such as inheritances, forgotten bank accounts, unclaimed life insurance contracts, safety deposit boxes, etc.. And, as with KeepZeLink.com, your contact details will never be revealed which means that the only news to reach you via this channel will be good news! For further information please visit : http://lc.cx/Z3es.

Who are we ?

KeepZeLink.com and UneAdressePourLaVie.com are French initiatives covered by the Finance Innovation/Paris Europlace label, set up by KeepZeLink SAS. These websites were founded and are administered by Olivier BOHM and Amicie de VAUPLANE, who have also founded and run www.notifide.com, a recognised platform for traceability in the business field.

Do you have any questions ?

Please feel free to contact us at contact@keepzelink.com and we will be delighted to supply you with any further information.